The information below tells you how you may use the www.signedstories.com website and other services provided by ITV (except for our broadcast TV service which is covered by separate terms and conditions) for your own personal, non-commercial use. Please read these terms and conditions (the "Terms") carefully before using ITV's services.
Please note that ITV updates these Terms from time to time so please review them regularly. These terms were last updated on 19 April 2012.
These Terms set out important information regarding your rights and obligations, and the restrictions that may apply, when you:
References to "you" or "your" mean you as a user of the Services. References to "we", "us", "our" or "ITV" are to the provider of the Service, which is ITV Broadcasting Limited, a company registered in England & Wales with registered office at The London Television Centre, Upper Ground, London SE1 9LT. Company No. 955957. VAT Registration: 197 0041 67.
If you have any questions, queries or complaints about these Terms or the Services, please contact us at the email or postal address given in the "Contact Details" section below.
Please note that we may update and amend these Terms from time to time and the current version of these terms will be posted on the Website. The version of these Terms that is current at the time you use the Services will apply to your use of those Services. It is your responsibility to ensure you review these Terms regularly to familiarise yourself with any changes. Your use of the Services following any such changes will constitute your acceptance of the revised Terms.
In addition to these Terms, the following terms and conditions may also apply to your use of the Services:
Service-specific Terms: You may be asked to agree to additional terms and conditions ("Additional Terms and Conditions") when using specific Services, for example, before entering competitions or prize draws promoted by us or our partners, submitting materials, subscriptions, purchasing content or other goods via the Services, or using any of our applications which may be available, for example on social media platforms or via a mobile handset. For example, if you are using our “On-demand services via the ITV Player on any Platform, the ITV Player Terms and Conditions will apply. If there is any inconsistency between these Terms and any such Additional Terms and Conditions, the Additional Terms and Conditions will prevail to the extent of such inconsistency.
Third Party Terms: Please also see the section below entitled "Third party content and services" regarding certain pages and services that are provided on our Website and which are managed, hosted and/or operated by a third party.
The Services are made available to you by ITV at our sole and absolute discretion. We may modify or withdraw Services, or the period during which they are available, at any time at our sole and absolute discretion. We may do this without notice to you. We have absolute editorial control over the Services (including all the material and/or content made available by ITV via a Platform and/or the Services) at all times.
Subject to the section below, you must be at least 18 years old to use our Services.
If you are under 18 years old:
Some of the content on our Services will have been shown on our TV channels after the 9pm watershed and/or may contain strong language, nudity, sexual scenes or other material, which may not be suitable for children. We will do our best to identify such content by using the ‘G’ symbol and to give you as much guidance as possible for you to make an informed choice as to whether you wish to enable your child to view this content. If you wish to restrict access to such content you may do so using our PIN access control facility. However, please note that PIN access control is not available on certain Platforms. If PIN access control is not available, or it is available and you do not set a PIN, children will be able to view all programmes available on the applicable Platform / device.
By accessing and continuing to use the Services, you accept responsibility for reviewing such guidance and information and, where you allow anyone under the age of 18 to access the Services, for ensuring that the Services are suitable for them. Please note that where you are viewing our ‘on-demand’ content using a third party media platform / service provider, we do not usually control how these third parties enable and/or disable access to specific subscribers (e.g. minors).
Some of our Platforms and Services (including the ITV Player) use "geo-blocking" measures to prevent you from accessing them from outside the United Kingdom: this is necessary for us to ensure that we comply with the terms of our broadcast and content licences. Please also note that some of our Services may not be available in certain regions within the United Kingdom.
By accessing any part of the Services (including any material or content made available by ITV via the Services), you agree that you will only use such Services:
You understand and accept that the hardware you use to access our Services may require certain software in order for the Services to work correctly and it is your sole responsibility to ensure that you have the required software before accessing those Services. In order to use the Services, you may be required to obtain certain updates and/or upgrades to your hardware. You are solely responsible for any costs and/or fees associated with any such updates/upgrades to any hardware or software.
You agree to compensate us in respect of any damages or losses suffered by us as a result of any claim made by a third party relating to i) your use of the Services in breach of these Terms (or any other applicable terms), or ii) your violation of any applicable law or regulation when using the Services.
Byaccessing any part of the Services (including any material or content made available by ITV via the Services), you agree that you will not:
You may be required to register your details for certain Services and open a user account that you can then use to access and log on to use those Services (your "ITV Account"). You may change or update your user name and password or other details at any time via your ITV Account. You promise that all information and details provided are true, accurate and up to date in all respects and at all times.
You are responsible for all activity that occurs under your user name and password. You must keep any password confidential and we will not be responsible where your password is used by someone else. You should notify us immediately of any unauthorised use of your ITV Account and any breach of security as soon as you become aware of it.
We reserve the right to suspend, restrict or terminate your access to all or any part of the Services at any time at our sole and absolute discretion.
We may also permanently ban or temporarily suspend you from using the Services if you do not comply with these Terms or any other applicable terms, at our sole and absolute discretion.
All of our Services are provided on an 'as is' and 'as available' basis. We cannot promise that our Services will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition, or free from viruses or other harmful components. Not all of the features and functionality of the Services will be available on all devices. We make no guarantee that all or any features of the Services will work on any particular device. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs, we accept no liability for them.
The Services may be suspended temporarily and without notice for any reason including without limitation in the case of system failure, maintenance or repair or due to events reasonably beyond our control. Except as set out in the "Is payment required to use our Services" section below, we will not be liable to you or to any other person in the event that all or any part of the Services is unavailable, discontinued, modified or changed in any way.
Where you are required to obtain certain updates and/or upgrades to your hardware or software in order to use the Services, you are solely responsible for any costs and/or fees associated with any such updates/upgrades and we make no guarantees in respect of the compatibility of your hardware or software with the Services and/or any updates/upgrades.
In addition to other specific exclusions of liability set out in these Terms, we do not accept any liability for:
Any content or other materials included in the Services do not, and are not intended to, amount to advice on which you should rely. Consequently we do not accept any responsibility or liability for any actions or omissions that you may take in reliance on such content or materials.
Nothing in these Terms will:
All copyright, trade marks, design rights, patents and other intellectual property rights (whether registered or unregistered) in the Services and all material or content made available by ITV via the Services (excluding any User Generated Content (see below)) are and will remain at all times the property of ITV (or ITV's licensors or third parties, as applicable).
The names, images and logos identifying us, companies in the ITV group, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without our express permission.
Nothing contained in these Terms grants you a licence or a right to use any copyright, trade marks, design rights, patents or other intellectual property right owned or controlled by ITV, its licensors or any third party, except to the limited extent necessary to receive the Services.
You may not copy all or any part of any materials or content made available by ITV via the Services except to the extent permitted in these Terms, or expressly by us, or at law.
If the Services are accessed by an authorised person for or on behalf of an educational establishment for the non-commercial educational purposes of that educational establishment then, provided that the educational establishment:
The Services may incorporate certain content that is generated either by users of the Services (including you) or through third party applications/widgets (eg from "social media" platforms such as Facebook or Twitter) ("User Generated Content"). You agree and acknowledge that:
Consequently we do not accept any responsibility or liability for User Generated Content or any actions or omissions that you may take in reliance on it.
If you wish to submit any contribution to the Services or upload any content such as any text (including, for instance, on any chat rooms or forums or on any classified pages), photographs, graphics, video or audio to the Services ("Submission"), you agree that any Submission you make is subject to the following additional terms, except where expressly stated otherwise in any Additional Terms and Conditions that apply to a specific Service.
You retain all ownership rights in any Submission you may make. You promise that your Submission is your own original work, and that you are the owner of any Submission you make or that you have all necessary licences, rights, consents, and permissions to authorise us to use your Submission. In particular, you promise that you have obtained the permission of all of the people featured or referred to in the Submission (and if they are under 18, the permission of their parents or guardians as well) to our use of the Submission on the Services. You agree to give us evidence of all such licences, rights, consents, and permissions if so requested by us. You acknowledge that the contents of any Submission material other than personal data will be considered non-confidential.
By making a Submission to our Services, you grant us a licence and (which mean permission) to use, edit, reproduce, record, modify, translate, distribute, play, perform, make available to the other users of the Services, prepare derivative works of and to display your Submission by any medium or method whether now known or later developed to be exercised in our sole discretion throughout the world for the full term of copyright and other rights and all renewals and extensions thereof including, for the avoidance of doubt, the right to register any design rights and/or trademarks. You agree that this licence is: perpetual which means lasts forever; non-exclusive (this means you are free to grant this permission to other parties); royalty-free (which means we won’t pay for the permission either now or in the future); and transferable (which means we can transfer the licence to our group companies or any other third party) and you agree that we can sub-licence this license (which means we can grant an equivalent permission to our group companies or other third parties in respect of your Submission). You also agree to waive your ‘moral rights’ in your Submission.
You are responsible for the contents of any Submission you may make and the consequences arising from its use on our Platforms and/or as part of our Services. You will not upload any material or content which is in any way defamatory, obscene, unlawful, harmful, offensive or inappropriate or infringes the rights of a third party or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability. You agree not to infringe any laws in producing or making a Submission. You agree not to transfer files which contain viruses or other harmful programs. Further, you must not endanger yourself or others, or take any unnecessary risks in order to produce or make a Submission.
You also agree not to advertise or promote third parties' or your own goods or services in any Submission, including but not limited to by way of the distribution of "spam" email. In particular, you agree not to use the Services to provide links to third party websites.
We may accept, modify, withdraw or refuse to display your Submission at any time at our sole and absolute discretion. We may do this without notice to you for any reason, including, without limitation, where we suspect your Submission to be in any way defamatory, obscene, unlawful, harmful, offensive, inappropriate or to infringe the rights of a third party. [We have no obligation to modify or remove any inappropriate, offensive or unlawful User Generated Content or other content.
Please note that we cannot accept any Submission containing any music, save where expressly permitted by us.
By viewing our channels on a Platform, you may experience a delayed service compared to the broadcast TV service. Where we are streaming our channels over the internet or a mobile/wifi network, technically it is not possible to operate a live service, but this service is as near live as possible. Please bear this delay in mind, particularly when interacting with our programmes, and please rely on our broadcast TV service for accurate times.
Our catch-up and archive programmes are not live. Please ignore any calls for interaction such as competitions, votes or quizzes. If you do try to participate, your interaction may not be counted but you may still be charged.
We use security measures to keep details you have provided to us safe but we advise that you never reveal to others via the Services any personal information about yourself or anyone else (for example: telephone number, home address or email address). You are entirely responsible for maintaining the confidentiality of your details when using our Services.
We may require payment as a condition of the provision of some of our Services. If we do require payment we will make this clear. We will not commence the provision of those Services until you have indicated your agreement to payment of the required charge or charges.
Nothing on our Platforms constitutes a formal offer to provide the Services. We may at any time decide not to provide the Services at all or we may change the basis on which we are willing to provide the Services. All items are subject to availability. Any prices displayed are subject to change at any time unless we specifically state that they will apply for a particular length of time. Except if there has been an error, the price will be as stated on the Services and will include VAT. We try to make sure our prices are accurate but if there has been an error we will usually reject your order and let you know that we have done so. We will not change the price of any Services after we have confirmed your order for the relevant Services. Payment methods are as specified on the relevant Services. If you provide us with credit or debit card details, you confirm that you are authorised to use that card.
By submitting a request to purchase our Services you will be submitting an offer to contract and we will only be deemed to have accepted your offer (and so create a legally binding contract between you and us) if we send you confirmation or if we start to provide the Services (for instance by commencing a download of digital content).
Because of the nature of certain Services, the provision of the Services may commence immediately or shortly after you have placed your order. This will, for example (but not if we specifically state otherwise), be the case where the Services consist of providing downloads of digital content to you or allowing you to access our content (even if you do not in fact access or use that content). Consequently you acknowledge and agree that, where the provision of the Services commences upon order confirmation, you will have no right to cancel your purchase (including without limitation under the Consumer Protection (Distance Selling) Regulations 2000). Furthermore you agree that, following confirmation of your order, your purchase is final, non-exchangeable and non-refundable. If your item is faulty, incorrect or incomplete please contact us within a reasonable time of receipt of the item so that we can investigate and if appropriate arrange a replacement or refund (at our sole discretion). If you fail to notify us within a reasonable time, we will have no liability to you.
If the Service that you are purchasing involves the download of a specific piece of content (for example an app or an on-demand programme) and, following confirmation of your order by us that content becomes unavailable or the completion of the download is unsuccessful as a result of our technological failure, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by us. You agree that you will have no remedy against us if the download does not successfully complete as a result of any factors outside of our reasonable control (including without limitation any technological failure of the device that you are using to download the content).
You may link your website to the home page of our Website, provided that you own that website and that you do so in a way that is fair, legal and does not take advantage of or damage our reputation and any such link is for non-commercial purposes. Any such link must not, suggest or in any way give the impression that you have any commercial relationship with us, or that we have approved or endorsed such link. You may not create a link to any part of our Website other than the home page. We reserve the right to withdraw permission to link to the home page of our Website at any time without notice at our sole and absolute discretion. You may not “deep-link” to pages beyond the home page without our express permission.
You may not frame our Website on other website without our express permission.
Please note that certain pages and services provided as part of the Services are hosted, managed and operated by a third party. Where this is the case it will be indicated on the Website and/or the relevant Service. The Services may contain links to other third party websites, platforms and services through advertising or otherwise, and in certain circumstances our content may also be made available on third party services and platforms ("Distributed Content").
These third parties are companies wholly independent of us and are solely responsible for all aspects of any transaction you may make using such services. These third parties may have their own privacy policies and/or terms and conditions of use. Your use of such third party websites and services will be governed by their terms and conditions and privacy policies, we therefore recommend you read such terms and conditions and privacy policies and you agree to comply with them. For the contact details of the applicable third party see that third party’s terms and conditions available or referred to on the applicable Platform.
You are free to choose whether or not to make use of such third party services. Consequently we do not accept any responsibility or liability for content incorporated in our Services in this way or any actions or omissions that you may take in reliance on it. We are not responsible for the contents (including the Distributed Content) or availability of such third party websites or services (including the failure of any links to them). We do not endorse the material contained in their websites or services. Any links to third party services are provided for your convenience only.
If you use a third party service, you agree that: (i) we won't be party to any transaction or contract with a third party that you may enter into (which may include, but is not limited to, a transaction or contract where the third party sells or otherwise provides Distributed Content, or access to Distributed Content, to you pursuant to that transaction or contract); (ii) we will not be supplying those services (including, where applicable, any Distributed Content) to you; and (iii) we won't be liable to you for any loss or damage which you may suffer by using those third party websites and/or services (including any use by you of Distributed Content). You agree that you will not involve ITV in any dispute you may have with such third party websites and services.
These Terms are available on the Website. We will not file or store a copy of these Terms for each interaction or transaction by you via the Website or the Services. We therefore recommend that you print and store or save a copy of these Terms for future reference.
You may not assign, sub-license or otherwise transfer any or your rights or obligations set out in these Terms to any other person.
These terms do not create any rights that are enforceable by any person who is not a party to these Terms.
If we decide not to exercise or enforce a right that we have against you (e.g. as a result of you breaching these Terms), this does not prevent us from doing so at a later date.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions of these Terms and they will remain in full force and effect.
These Terms are available in English only and are governed by and construed in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the jurisdiction of your domicile in Scotland or Northern Ireland.
You can email us with any questions, queries or complaints at email@example.com
Alternatively, our postal address is: ITV Broadcasting Limited, The London Television Centre, Upper Ground, London SE1 9LT. ITV Broadcasting Limited is a company registered in England & Wales with registered office at with Company No. 955957 and VAT Registration No. 197 0041 67