If you’re having problems accessing Signed Stories, please accept our apologies – and please let us know. Our aim is to ensure that the site is accessible by everyone everywhere.

 

In some cases, you may be able to remedy an error yourself: 

 

Some users, particularly those accessing from schools, may experience problems viewing the website because of their firewall restrictions. Please inform your IT department. They can grant access to the media servers which provide the videos by allowing access to these IP addresses:

 

69.28.128.0/18
68.142.64.0/18
208.111.128.0/18
69.164.0.0/18
87.248.192.0/19
95.140.224.0/20
178.79.192.0/18
203.77.184.0/21
117.121.248.0/21
111.119.0.0/19
111.221.32.0/21
202.59.216.0/21
41.63.64.0/18

  

 

If you’re still having problems, you can help us determine what’s causing them by running two tests on your computer – they should only take about five minutes, and won’t harm your computer or pass on sensitive information to us.

 

Click on the links below to run the tests. Please cut and paste the results into an email and send it to info@signedstories.com.

 

Port Test: http://www.flashcomguru.com/apps/port_test/index.cfm

 

Bandwidth Test: http://www.flashcomguru.com/apps/bwcheck/

Video quality
We are trying to cater for a broad range of connections so everyone can enjoy Signed Stories. If you're experiencing low video quality, it’s likely that you're being delivered a lower bitrate version of the video which is more suitable for your connection. The picture might be clearer if you watch the story in the player rather than in the full screen mode.

Contact us
If you have a query about the website or want to report technical difficulties, please email us at info@signedstories.com with as much information as possible: